Frequently Asked Questions

How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday).

How long does shipping take?

Shipping times vary depending on your location and the shipping option selected at checkout.

How do I track my order?

Once your order ships, you will receive an email with your tracking number and tracking link. Please allow 24–48 hours for tracking information to update.

Can I cancel my order?

Orders may be canceled within 15 minutes of purchase. After that, we begin processing orders and cancellation cannot be guaranteed.

What is your return policy?

Returns must be requested within 24 hours of confirmed delivery. Items must be unused, unworn, and returned in their original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.

What payment methods do you accept?

We accept all major payment methods available through Shopify Secure Checkout.

Do you ship internationally?

Yes. We ship to many countries. Shipping rates and delivery times are calculated during checkout.

How do I contact customer support?

Email: t.h.c.llc369@gmail.com

Support Hours: Monday–Friday

Response Time: Within 24 business hours